Travel Contract and General Conditions and Directives for Travel Arrangements
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1. Subject Matter of the Contract
The subject matter of this Contract is the regulation of the mutual relations of the travel organizer – the travel agency Via Mea Travel and the TRAVELER i.e. the travel contractor in the case where the travel contractor concludes this contract in behalf of a third party (hereinafter TRAVELER). This Travel Contract contains General Conditions and Directives for Travel Arrangements, i.e. it refers to the travel program that contains all necessary data. The Contract is considered binding upon signing by an employee of the agency (an employee of the Via Mea Travel agency or any other person authorized for the sales of Via Mea Travel's travel arrangements) and by the traveler and upon total payment of the travel arrangement or a portion of the payment if payment of the remaining amount by the agreed date is indisputably insured by the traveler. If the traveler is not able to personally sign the Contract, the Contract assumes legal effect only when Via Mea Travel receives the entire agreed amount of the cost of the travel arrangement or if such is specifically agreed upon, a portion of the agreed payment and documentation that indisputably insures the payment of the remaining portion of payment by the agreed date. The traveler may register for a voyage in all branch offices of Via Mea Travel as well as other authorized agencies in person, by telephone, Internet or other means of remote communication. When concluding a Contract, the traveler is obliged to provide personal data and duly provide all documentation necessary of the organization of the voyage. The traveler guarantees that Via Mea Travel has been provided with correct and valid data necessary for the undisturbed realization of the voyage and accepts all legal obligations deriving from this Contract and from legal regulations.
2. Reservations and payment
In order to confirm a reservation,upon registration the traveler pays 15-30% of the price of the travel arrangement (if the program does not state otherwise-group arrangments 80-100%). The remaining cost of the arrangement is paid no later than 14 days before the beginning of the trip or documentation guaranteeing the indisputable payment of the total cost of the travel arrangement is provided. If the traveler does not execute his obligations no later than 14 days before the beginning of the trip, the reservation will be considered cancelled without the possibility of refunding any advanced payments.
3.The offered hotels, pensions or any other facilities on Via Mea Travel's programs are described according to the official categorization of the respective countries at the moment of the program's issuance. May we point out that local categorization in individual countries differs greatly. Accommodation, food, comfort and other services are under surveillance by local and national tourist authorities, and accommodation and service standards are different and cannot be compared. Via Mea Travel shall not assume responsibility for any oral or written information that is not in accordance with the description of services and facilities in Via Mea Travel 's programs valid for stated voyages, which may have been supplied by Via Mea Travel's employees or any other third person.
The accommodation arrangement in rooms or pensions is determined locally by the reception desk. If the traveler had not specifically arranged a room/pension with certain characteristics, he will accept any officially registered and available room/pension in each individual facility or destination described in the travel program. Accommodation is not possible before 16:00 on the day initiating the utilization of the services, and the same shall be vacated by 10:00 on the day completing the utilization of the services, if not differently stated in the travel program. For later arrivals in accommodation facilities (after 20:00), it is necessary to inform Via Mea Travel of such beforehand, no later that one day before voyage departure, if such a later arrival had not been foreseen in the travel program.
4. Trips organized by other organizers/tour operators
For all travel arrangements where Via Mea Travel is the principal organizer, these General Conditions apply except in the event where Via Mea Travel is a mediator i.e. is not the principal tour organizer. Such travel arrangements will be specially designated and general conditions of the responsible organizer shall apply thereto. Via Mea Travel shall not be held accountable for the implementation of tourist travel arrangements of other organizers. With the execution of the contract, the Via Mea Travel accepts the program and the travel conditions in their entirety.
5. Resolution of complaints
The traveler has the right to submit a complaint due to the unfulfilled agreed upon service. The traveler is obligated to issue a written complaint to Via Mea Travel within 8 days after the finalization of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasize that it is in the best interest of the traveler to perform in good will and to show good will in solving the complaint during the trip and to submit his written complaint to the service provider on the spot (front desk, transport operator, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every traveler – contract carrier, issues a complaint individually. Via Mea Travel will not take group complaints into consideration. Via Mea Travel is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (e-mail, mail or personal deliver where it will be responded to through a written package with a return receipt). Via Mea Travel will solve only those complaints where the traveler submits evidence that he has submitted a complaint to the service provider on the spot and that the cause could not be removed on the spot. If through the fault of Via Mea Travel the program or a part of the service was unfulfilled, the traveler has the right to compensation to the height of the real value of the unused service and this cannot include already used services as well as the entire amount of the arrangement. In case of last minute contracts OR contracts where the TRAVELLER finds outthe accomodation title upon arrival at the destinaton (promotions like fortune, roulette, no name, ace, jocker...) the TRAVELLER will accept all inherent risks. Such journeys involve unpredictable conditions (Force Majeure) which Via Mea Travel cannot control in any way. What is more, the traveller has opted for this kind of arrangement due to special price, therefore any responsibility for claims arising from this arrangement will be waived by Via Mea Travel
In case of disputes related to online sales and service contracts, a consumer can file a complaint or submit his dispute through an interactive platform created to resolving disputes online, accessible via the following link: http://ec.europa.eu/consumers/odr/
Until Via Mea Travel delivers a decision, the traveler shall abandon mediation of any other person, court establishments or providing information to the media.
16. Protection of personal data
The traveler voluntarily renders personal data. Personal data of the traveler are necessary in the realization process of contracted travel arrangements and shall be used for further communication. Via Mea Travelobliges that personal data of the traveler will not leave the country except for the purpose of realizing contracted travel arrangements. An exception to providing personal data to third persons applies to concluding a travel insurance policy, i.e. if the traveler concludes an insurance policy, his data will then be forwarded to an insurance provider. The traveler's personal data will be stored in a database, in accordance with the Decision of the Board of Directors concerning methods of collection, processing and protecting personal data. The traveler agrees that his personal information can be used for the purpose of realizing the agreed upon arrangement and for the marketing events of Via Mea Travel